Troubleshot client hardware, software, and network issues while also supporting AC4S Technologies' web presence and security operations. The role extended into risk assessment, vulnerability remediation tracking, patch-management training, and management-level technical recommendations.
Risk analysisPerformed risk assessments and threat analysis, translating technical findings into actionable insights and management-level recommendations.
Vulnerability operationsManaged remediation and patching priorities using CVSS-based risk scoring, SLA monitoring, validation, and closure tracking.
Web + client communicationsDeveloped and supported AC4S Technologies' web presence and expanded into polished client advisory design, including Microsoft 365 notices.
NessusCVSSPatch ManagementHelp DeskClient CommsWeb Support